Alexandria Customs - Return Policy

  • Any general purchases from the store (keyboards, mice, etc) are refundable within 30 days, as long as they're in their original condition with original packaging intact and complete with accessories.
  • All PC sales (custom, prebuilt, and recertified) are non-returnable and subject to the Bullsh*t-Free PC Guarantee. By default, you have 60 days to report any issues that arise through ordinary use of the computer for us to assist you with under the Guarantee.
  • All other tech device sales (phones, tablets, TVs, etc) are non-returnable and subject to the Bullsh*t-Free Tech Guarantee. By default, you have 14 days to report any issues that arise through ordinary use of the device for us to assist you with under the Guarantee.
  • 3D Prints are final sale.
  • Any storage devices such as external drives, USBs, SSDs, etc are final sale.
  • All PC components are final sale. To ensure successful installation of your new component, please consider having us install it for you in the store.
  • All service charges including labour and housecall fees are final sale. However, if we can't fix your problem the labour is free unless otherwise established.

 

That being said, we're reasonable people and will always strive to work with you to ensure you're completely satisfied with your purchase! If you're unhappy with your purchase, please let us know and we will do our best to make things right.

We accept requests as they come in and are processed. Reserving now will secure your spot. We'll contact you as soon as possible.